Frequently Asked Questions

Crio Printers Frequently Asked Questions

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Consumables

“Image Drum Life” / “Install New Image Drum” is displayed.

Note

  • Printing quality will decline after the image drum/toner cartridge stays unpacked for one year or longer. Replace with a new one.

  • Use genuine Crio consumables for optimum performance.

  • Failures caused by using non-genuine consumables may void the warranty or maintenance contract.

Refer to the following information on how to replace.

Note

  • The green tube of the image drum is very easy to be damaged, so do handle with great care.

  • Do not expose the image drum to direct sunlight or strong light (About 1,500 lux or above).

  • Do not leave it for more than 5 minutes even under room lighting.

  • Do not touch the fuser unit because it is hot.

  • Never place a used image drum/toner cartridge in fire. The toner inside may scatter or even explode, thus resulting in burns.

 

  1. Prepare a new image drum.

  2. Insert your finger into the recess on the right side of the printer and pull the front cover open lever (1) to open the front cover (2) forward.

  3. Press the output tray open button (3) and open the output tray (4).

  4. Identify an empty toner cartridge by its label color (5).

  5. Remove the image drum (6) from the printer in the direction of the arrow and place the image drum on a flat surface.

  6. Turn the right blue lever (7) of the toner cartridge forward while pressing the top of the toner cartridge to unlock.

  7. Lift the toner cartridge (8) from the right side, and remove it from the image drum.

  8. Remove the protective sheets.

    Place a new image drum (9) on a flat surface.

  9. Remove the toner cover (10).

  10. Insert the toner cartridge (8) taken out in step 7 to the image drum (9) by aligning its left side indentation (11) with the protrusion (12) on the image drum, and then fix the right side firmly into place.

  11. Turn the blue lever (7) of the toner cartridge backward until its top aligns on  the mark.

    Note: Closing the output tray without turning the blue lever may cause a malfunction.

  12. Check a label color of a new image drum (9) and place the drum into a printer.

  13. Close the output tray (4) by pushing the both sides of the cover firmly.

  14. Close the front cover (2).

    Note: The front cover cannot be closed if the output tray is not closed securely.

“Change Belt Unit” / “Install New Belt Unit” is displayed.

When “Change Belt Unit” / “Install New Belt Unit” is displayed and the printing stops, replace the belt unit.

You can continue printing even after “Change Belt Unit” / “Install New Belt Unit” is displayed by opening and closing the front cover. However, it is suggested to replace the belt unit as it may cause damages.

Note:

  • Use the belt unit until the end of its life and then replace it.
  • If the removed belt unit is used in other devices, the belt unit life is not displayed correctly.

Note

  • The green tube of the image drum is very easy to be damaged, so do handle with great care.

  • Do not expose the image drum to direct sunlight or strong light (About 1,500 lux or above).

  • Do not leave it for more than 5 minutes even under room lighting.

  • Do not touch the fuser unit because it is hot.

 

  1. Prepare a replacement belt unit.

  2. Turn off your printer by pressing the power switch.

  3. Insert your finger into the recess on the right side of the printer and pull the front cover open lever (1) to open the front cover (2) forward.

  4. Press the output tray open button (3) and open the output tray (4).

  5. Take all the four image drums out of a printer, and then place them on a flat surface.

  6. Cover the image drums you took out with paper so that the image drums do not expose to the light.

  7. Turn the blue locks (5) on each side of the belt unit in direction of the arrow to unlock.

  8. Remove the belt unit by holding the blue lever (6).

  9. Hold the handle of a new belt unit with one hand and support lower part with other hand. Place the belt unit into the printer.

  10. Turn the blue locks (5) on each side of the belt unit in direction of the arrow.

  11. Return all the four image drums to the printer.

  12. Close the output tray (4) by pushing the both sides of the cover firmly.

  13. Close the front cover (2).

    Note: The front cover cannot be closed if the output tray is not closed securely.

“Change Fuser Unit” / “Install New Fuser Unit” is displayed.

When “Change Fuser Unit” / “Install New Fuser Unit” is displayed and the printing stops, replace the fuser unit.

You can continue printing even after “Change Fuser Unit” / “Install New Fuser Unit” is displayed by opening and closing the front cover. However, it is suggested to replace the fuser unit as it may cause damages or paper jams.

Note

  • Use the fuser unit until the end of its life and then replace it.
  • As the fuser unit may become hot, be cautious during operation and always hold the handle to lift.
  • When it is hot, wait until it cools down before any operation.
  • Do not expose the image drum to direct sunlight or strong light (About 1,500 lux or above).
  • Do not leave it for more than 5 minutes even under room lighting.
  • Be careful not to touch the LED head when removing or installing the fuser unit.

 

  1. Prepare a new fuser unit.

  2. Turn off your printer by pressing the power switch.

  3. Insert your finger into the recess on the right side of the printer and pull the front cover open lever (1) to open the front cover (2) forward.

  4. Press the output tray open button (3) and open the output tray (4).

  5. Pull forward the left locking lever (5) of the fuser unit to unlock.

  6. Hold the fuser unit handle (6) and lift the fuser unit out of the printer.

  7. Hold the fuser unit handle (6) and place the fuser unit into the printer.

  8. Push back the left locking lever (5) of the fuser unit to lock.

  9. Close the output tray (4) by pushing the both sides of the cover firmly.

  10. Close the front cover (2).

    The front cover cannot be closed if the output tray is not closed securely.

“Belt Unit Near Life” is displayed.

This error indicates that the belt unit needs to be replaced soon.

Reinstall the belt unit by the following procedure.

  1. Turn off your printer by pressing the power switch.

  2. Insert your finger into the recess on the right side of the printer and pull the front cover open lever (1) to open the front cover (2) forward.

  3. Press the output tray open button (3) and open the output tray (4).

    Note: The fuser unit is extremely hot. Do not touch it.

  4. Take all the four image drums out of a printer, and then place them on a flat surface.

  5. Cover the image drums you took out with paper so that the image drums do not expose to the light.

  6. Turn the blue locks (5) on each side of the belt unit in direction of the arrow to unlock.

  7. Remove the belt unit by holding the blue lever (6) and set aside to dispose.

  8. Open your new belt. Hold the handle of the belt unit with one hand and support lower part with other hand. Place the belt unit into the printer.

  9. Turn the blue locks (5) on each side of the belt unit in direction of the arrow.

  10. Return all the four image drums to the printer.

  11. Close the output tray (4) by pushing the both sides of the cover firmly.

  12. Close the front cover (2).

    The front cover cannot be closed if the output tray is not closed securely.

“Fuser Unit Near Life.” is displayed.

Follow the guidance on the device’s Operator panel or see Change Fuser Unit/Install New Fuser Unit for details on how to change your fuser unit.

Note

  • The fuser unit is extremely hot. Do not touch it.

  • Use extra care when handling the image drum (the green cylinder), because it is fragile.

  • Do not expose the image drum to direct sunlight or strong light (About 1,500 lux or above).

  • Do not leave it for more than 5 minutes even under room lighting.

“Image Drum Life” / “Install New Image Drum” is displayed. (Error: 3500, 3501, 3502, 3503, 3504, 3505, 5600, 5601, 5602, 5603, 5604, 5605)

Lifespan of the image drum shown in the message has reached. Press the [HELP] button, and solve according to the guidance shown on the Help screen.

  1. Prepare the new image drum.
  2. Open the front cover.
  3. Check the position of replacement image drum via the label letters and colors.
  4. Gently lift the handle (blue) upwards and remove the image drum taking care to not touch the drum on the lower side (green cylindrical section).


    Note:
    Be careful not to touch or scratch the image drum (green cylinder).

  5. Remove the new image drum from its packaging.

  6. Remove the stopper (orange).
  7. Align the image drum and arrow label (red) of printer, slowly insert in the slot taking care that your hand does not touch the photoreceptor (green) below, and firmly push it inside.
  8. Close the front cover.

    Please support recycling of the used image drums. When disposing of the used image drums in unavoidable circumstances, put it in a plastic bag, and ensure to dispose according to the instructions from your local municipality.

What is toner or image drum?

Toner is powdered ink, and a toner container is called a toner cartridge.

An image drum is a unit that forms toner images. It has a green tube on the bottom. Handle with care, and do not touch or damage this part.

The image drum is located under the toner cartridge and is integrated with the toner cartridge.

“Change Belt Unit” / “Install New Belt Unit” is displayed. (Error: 355 )

Lifespan of the belt unit and the transfer roller unit has been reached. Press the [HELP] button, and solve according to the guidance shown on the Help screen.

Replacing the Belt Unit

  1. Prepare a new belt unit. New transfer roller unit is supplied with the new belt unit in the same package.

  2. Open the front cover.

  3. Remove the waste toner box.

  4. Push the center level (blue) to the right.

  5. Rotate the belt unit lock lever knobs (blue) to the left and push the lock levers towards yourself.

  6. Hold the handle and pull out the belt unit, hold the left-right label part (blue) and remove the belt unit. 

    Note: Removing the belt unit will expose all image drums to light. For preventing the optical deterioration of image drums, do not leave them as it is for more than 5 minutes after removing the belt unit. When leaving for more than 5 minutes, close the front cover, or remove all image drums and store them in a safe place where they are not directly exposed to sunlight or fluorescent light.

  7. Take out the new belt unit. 

    Note: Never place the removed belt unit in a vertical direction. Ensure that waste toner does not spill when removing the belt unit.

  8. Unpack the new belt unit from its packaging.

  9. Align the new belt unit and arrow label (red) of the printer, set it in the printer, and firmly press it inside.

  10. Raise the belt unit left/right lock lever, rotate the lock lever knob (blue) to the right and lock it.

  11. Return the center lever (blue) to the left.

  12. Set the waste toner box on the printer.

  13. Close the front cover.

Replacing the Transfer Roller Unit

  1. Lift opener (1) of the exit unit and pull out the exit unit.

  2. Pull up both tips of the transfer roller unit’s lock lever (blue).

  3. Hold the transfer roller unit’s label part (blue) and remove it.

  4. Remove transfer roller unit.

  5. Set the new transfer roller unit into the exit unit.

    Note: Do not touch the sponge of the transfer roller unit.

  6. Push both sides of the lock lever (blue) down.

  7. Put the exit unit back into the printer.

    Note: Please support recycling of the used belt unit and transfer roller unit. When disposing of the used belt unit and transfer roller unit in unavoidable circumstances, put them in a plastic bag, and ensure to dispose according to the instructions provided by your local municipality.

“Change Fuser Unit” / “Install New Fuser Unit” is displayed. (Error: 354)

Lifespan of the fuser unit has reached Press the [HELP] button, and solve according to the guidance shown on the Help screen.

 

  1. Prepare new fuser unit by removing packaging.
  2. Lift opener (1) of the exit unit, and pull out the exit unit.

  3. Pull up the fuser unit’s lock lever (blue).
  4. Hold the fuser unit’s handle with both hands and remove it.

  5. Hold the new fuser unit handle with both hands, and set it to the exit unit.
  6. Push down the fuser unit’s lock lever (blue).

  7. Put the exit unit back into the printer.

Note:

Please support recycling of the used fuser units.  When disposing of the used fuser unit in unavoidable circumstances, put it in a plastic bag, and ensure to dispose according to the  instructions provided by your local municipality.

“Belt Unit Near Life” is displayed. (Error: 355 )

Lifespan of the belt unit has been reached. Press the [HELP] button, and solve according to the guidance shown on the Help screen.

Replacing the Belt Unit

  1. Prepare a new belt unit. New transfer roller unit is supplied with the new belt unit in the same package.

  2. Open the front cover.

  3. Remove the waste toner box.

  4. Push the center level (blue) to the right.

  5. Rotate the belt unit lock lever knobs (blue) to the left and push the lock levers towards yourself.

  6. Hold the handle and pull out the belt unit, hold the left-right label part (blue) and remove the belt unit. 

    Note: Removing the belt unit will expose all image drums to light. For preventing the optical deterioration of image drums, do not leave them as it is for more than 5 minutes after removing the belt unit. When leaving for more than 5 minutes, close the front cover, or remove all image drums and store them in a safe place where they are not directly exposed to sunlight or fluorescent light.

  7. Take out the new belt unit. 

    Note: Never place the removed belt unit in a vertical direction. Ensure that waste toner does not spill when removing the belt unit.

  8. Unpack the new belt unit from its packaging.

  9. Align the new belt unit and arrow label (red) of the printer, set it in the printer, and firmly press it inside.

  10. Raise the belt unit left/right lock lever, rotate the lock lever knob (blue) to the right and lock it.

  11. Return the center lever (blue) to the left.

  12. Set the waste toner box on the printer.

  13. Close the front cover.

Replacing the Transfer Roller Unit

  1. Lift opener (1) of the exit unit and pull out the exit unit.

  2. Pull up both tips of the transfer roller unit’s lock lever (blue).

  3. Hold the transfer roller unit’s label part (blue) and remove it.

  4. Remove transfer roller unit.

  5. Set the new transfer roller unit into the exit unit.

    Note: Do not touch the sponge of the transfer roller unit.

  6. Push both sides of the lock lever (blue) down.

  7. Put the exit unit back into the printer.

    Note: Please support recycling of the used belt unit and transfer roller unit. When disposing of the used belt unit and transfer roller unit in unavoidable circumstances, put them in a plastic bag, and ensure to dispose according to the instructions provided by your local municipality.

“Fuser Unit Near Life.” is displayed.

Lifespan of the fuser unit has been reached. Press the [HELP] button, and solve according to the guidance shown on the Help screen. This happens at about 10,000 pages.

  1. Prepare a new fuser unit.

  2. Lift opener (1) of the exit unit and pull out the exit unit.

  3. Pull up the fuser’s lock lever (blue).

  4. Hold the fuser unit’s handle with both hands and remove it.
  5. Remove the new fuser unit from its packaging.

  6. Hold the new fuser unit’s handle with both hands and set it into the exit unit.

  7. Push down the fuser unit’s lock lever (blue).

  8. Put the exit unit back into the printer.

Please support recycling of the used fuser units. When disposing of the used fuser unit in unavoidable circumstances, put it in a plastic bag and dispose according to the instructions provided by your local municipality

Maintenance

How do I clean the window film of the image drum?

If toner adheres to the window film of the image drum, gently wipe it off with a dry soft tissue.

Cleaning the Paper Feed Rollers

Clean the paper feed rollers if paper jams occur frequently.

Note: You should replace the paper feed rollers if paper jams keep occuring after cleaning them.

For Tray 1

  1. Pull out tray 1.

  2. Wipe the two paper feed rollers (2) inside the printer with a damp cloth that has been wrung out well.

  3. Remove the paper loaded in the tray.
  4. Wipe the paper feed roller (3) on the tray with the cloth.

  5. Load paper in the tray.
  6. Push the tray back into the printer. 

For MP Tray

  1. Open the MP tray (1) forward by inserting  your fingers into the front recesses.

  2. Release the tab (3) of the paper feed roller cover by pressing the right arm (4) inward while lifting up the MP tray (1) lightly.

  3. Also press the left arm (4) inward while lifting up the MP tray (1) lightly to release the tab (3) of the paper feed roller cover.

  4. Open the paper set cover (5) until touching the printer.

  5. Wipe the two paper feed rollers (6) with a damp cloth that has been wrung out well.
  6. Open the separation roller cover (7) forward while pressing the center part of the MP tray. Wipe the two separation roller (8) with a wet cloth that has been wrung out well.

  7. Close the separation roller cover (7).
  8. Lower the paper set cover (5).
  9. Hook one tab (3) of the paper feed roller cover by pressing the right arm (4) inward while lifting up the MP tray (1) lightly.

    Note: If closing the MP tray without returning the tab to the correct position, the paper set cover may be broken. Be sure to return the tab to the original position.

  10. Also hook the other tab (3) of the paper feed roller cover by pressing the left arm (4) inward while lifting up the MP tray (1) lightly.

  11. Close the MP Tray. If the MP tray cannot be closed, return the paper set cover to the correct position by pressing the paper loading part on the MP tray downward.

 

Media Information

Supported Paper & Paper Capacity

Your printer has two built-in trays (tray 1 and the MP tray). Refer to the list below to check the supported paper and capacities of each tray.

For high-quality printing it is necessary to use paper that satisfies conditions regarding quality, thickness, paper finish, etc. If printing on paper not recommended by Crio, thoroughly test the print quality and paper traveling performance, etc., and check that there are no impediments before use. If using a (paper) medium that is curled or wrinkled before printing, print quality and paper traveling performance cannot be assured.

Paper CapacityTray 1Up to 300 sheets (when paper weight is 80 g/m2)
MP TrayUp to 100 sheets of transfer media (when paper weight is 80 g/m2)
Supported Paper SizeTray 1• A3
• A4
• A5
• A6
• B4
• B5
• B6
• Tabloid
• Legal
• Executive
• Statement
• 8.5” SQ
• Custom Size
MP Tray• A3
• A4
• A5
• A6
• B4
• B5
• B6
• B6 Half
• Tabloid
• Letter
• Legal 13”
• Legal 13.5”
• Legal 14”
• Executive
• Statement
• 8.5” SQ
• Folio
•  Index Card
• Photo (4 x 6 inch)
• Photo (5 x 7 inch)
• Custom Size
Paper WeightTray 1• Light (64 to 82 g/m²)
• Medium Light (83 to 90 g/m²)
• Medium (91 to 105 g/m²)
• Heavy (106 to 128 g/m²)
• Ultra Heavy1 (129 to 188 g/m²)
• Ultra Heavy2 (189 to 220 g/m²)
MP Tray• Light (64 to 82 g/m²)
• Medium Light (83 to 90 g/m²)
• Medium (91 to 105 g/m²)
• Heavy (106 to 128 g/m²)
• Ultra Heavy1 (129 to 188 g/m²)
• Ultra Heavy2 (189 to 220 g/m²)
• Ultra Heavy3 (221 to 256 g/m²)

 

Storing Paper

Store paper under the following conditions to maintain quality.

  • Inside a cabinet or other dry and dark place
  • On a flat surface
  • Temperature: 20°C
  • Humidity: 50% RH (relative humidity)

Do not store in the following locations:

  • Directly on the floor
  • In direct sunlight
  • Near the inside of an exterior wall
  • On an uneven surface
  • Where static electricity may be generated
  • In places that are excessively hot or where temperature rapidly changes
  • Near a copier, air conditioner, heater, or duct

Note:
Do not unwrap the paper until you are ready to use the paper.
Do not leave paper unwrapped for a long period. Doing so may result in paper handling and print quality issues.
Depending on media used, usage conditions and a storing conditions, a decrease in paper quality or curling of the paper may occur.

Supported Paper & Paper Capacity

For high-quality printing it is necessary to use paper that satisfies conditions regarding quality, thickness, paper finish, etc. If printing on paper not recommended, thoroughly test the print quality and paper traveling performance, etc., and check that there are no impediments before use.

If using a (paper) medium that is curled or wrinkled before printing, print quality and paper traveling performance cannot be assured.

Paper CapacityTray 1-5Up to 530 sheets
MP TrayUp to 300 sheets
Supported Paper SizeTray 1-5• A3
• A4
• A5
• A6
• B4
• B5
• B6
• Letter
• Legal 13”
• Legal 13.5”
• Legal 14”
• Executive
MP Tray• A3
• A4
• A5
• A6
• B4
• B5
• B6
• Tabloid
• Letter
• Legal 13”
• Legal 13.5”
• Legal 14”
• Executive
• Statement
• Tabloid Extra
• Statement
• 13″ x 19″
• Custom Size
Paper WeightTray 1-5• Ultra Light (up to 63 g/m²)
• Light (64 to 68 g/m²)
• Medium Light (68 to 83 g/m²)
• Medium (83 to 105 g/m²)
• Medium Heavy (105 to 120 g/m²)
• Heavy (120 to 128 g/m²)
• Ultra Heavy1 (129 to 188 g/m²)
• Ultra Heavy2 (189 to 216 g/m²)
• Ultra Heavy3 (216 to 256 g/m²)
• Ultra Heavy4 (256 to 320 g/m²)
MP Tray • Ultra Light (up to 63 g/m²)
• Light (64 to 68 g/m²)
• Medium Light (68 to 83 g/m²)
• Medium (83 to 105 g/m²)
• Medium Heavy (105 to 120 g/m²)
• Heavy (120 to 128 g/m²)
• Ultra Heavy1 (129 to 188 g/m²)
• Ultra Heavy2 (189 to 216 g/m²)
• Ultra Heavy3 (216 to 256 g/m²)
• Ultra Heavy4 (256 to 320 g/m²)
Ultra Heavy5 (320 to 360 g/m²)

OS Support

Crio Printer Drivers and Software Compatibility with Mac OS X.15 Catalina

Use PS driver for Mac OS X.14 or Earlier Version and need Printer Driver Updater (PS) for macOS 10.15

macOS 11 Big Sur compatibility information

MacOS is supported by the printer, but need Printer Driver Updater (PS) for macOS 10.15 or later. RIP software is not compatible with Mac.

 

Crio Printer Drivers and Software Compatibility with Mac OS X.14 Mojave

Crio is compatible with Mojave. When you use macOS Mojave 10.14, if the image is printed like mosaic, please use PS driver updater. RIP software is not compatible with Mac.

Windows Operating Systems Supported by Crio Drivers

Windows 10 and newer.

Panel Messages

“Toner Sensor Error” (Error: 540, 541, 542, 543)

Follow the guidance on the device’s Operator panel.

“Check Toner Cartridge. Improper Lock Lever Position.” (Error: 544, 545, 546, 547)

Set the lever of the toner cartridge of the color indicated in the message displayed on the operator panel to the correct position by the following procedure.

  1. Insert your finger into the recess on the right side of the printer and pull the front cover open lever (1) to open the front cover (2) forward.

  2. Press the output tray open button (3) and open the output tray (4).

  3. Confirm the position of the toner cartridge of the color indicated in the message.

  4. While pressing the toner cartridge with your left hand, rotate the blue lever on the right side of the toner cartridge inwards with your right hand. Rotate until it stops.

    Note: Closing the output tray without turning the blue lever may cause a malfunction.

  5. Close the output tray (4) by pushing the both sides of the cover firmly.

  6. Close the front cover (2).

“Check Belt Unit” is displayed

This error indicates that the belt unit is not properly installed to the printer.

Reinstall the belt unit by the following procedure.

  1. Turn off your printer by pressing the power switch.

  2. Insert your finger into the recess on the right side of the printer and pull the front cover open lever (1) to open the front cover (2) forward.

  3. Press the output tray open button (3) and open the output tray (4).

    The fuser unit is extremely hot. Do not touch it.

  4. Take all the four image drums out of a printer, and then place them on a flat surface.

  5. Cover the image drums you took out with paper so that the image drums do not expose to the light.

  6. Turn the blue locks (5) on each side of the belt unit in direction of the arrow to unlock.

  7. Remove the belt unit by holding the blue lever (6).

  8. Hold the handle of the belt unit with one hand and support lower part with other hand. Place the belt unit into the printer.

  9. Turn the blue locks (5) on each side of the belt unit in direction of the arrow.

  10. Return all the four image drums to the printer.

  11. Close the output tray (4) by pushing the both sides of the cover firmly.

  12. Close the front cover (2).

    The front cover cannot be closed if the output tray is not closed securely.

“Insufficient Memory” (Error: 420)

The device ran out of Memory during the data processing due to the complexity of the print data.

If using multiple functions, finish the function being used before attempting another.

If the problem still persists or the multiple functions cannot be used, reduce the amount of data by reducing the resolution, editing the electronic file to be printed or lowering the quality in driver settings.

“Non Recommended Image Drum”

This error indicates that the image drum is not optimal for this printer.

Check if the model name specified on the original package of the image drum matches the model name of your printer.

If they match and the error persists, please contact us, enter a support ticket and provide us with the error code and the error description.

“Image Drum Not Installed” (Error: 694, 695, 696, 697)

This error shows that the image drum of the indicated color is not properly installed.

Reinstall the image drum by following the procedure below:

  1. Pull the lever (1), and open the front cover (2).

  2. Press the button (3), and open the output tray (4) until it stops.

  3. If the image drum of the indicated color is not installed, follow Step 6 to install it.

  4. If the image drum of the indicated color is installed, the cause may be one of the following factors:

    1. The image drum is installed in a position where the image drum of another color is supposed to be installed.

      Reinstall the image drum so that the color label of the device matches that of the image drum, as shown below.

      Remove the image drum and reinstall it by following Steps 5 and 6.

    2. The installation position of the image drum is slightly shifted.

      Remove the image drum of the indicated color, and reinstall it.

      Remove the image drum and reinstall it by following Steps 5 and 6.

  5. Remove the image drum.

    Grab the center of the toner cartridge (1) with your both hands, and pull the image drum out in the arrow direction.

    The figure below illustrates the procedure of removing a black image drum. The same steps should be taken for removing an image drum of any other color.

  6. Install the image drum.

    1. Prepare an image drum of the intended color.

    2. Find the installation position of the image drum by checking the color label.

    3. Install the image drum by aligning the protrusion (1) of the image drum with the arrow (2) of the device.

    The figure below illustrates the procedure of installing a cyan image drum. The same steps should be taken for installing an image drum of any other color.

  7. Close the output tray (4), and push both sides firmly from top.

  8. Close the front cover (2).

If the problem still persists, enter a support ticket.

“Change Paper in MPTray [MEDIA_SIZE] [MEDIA_TYPE]” (Error: 460)

[Paper Size] or [Media Type] of the paper in the MP tray does not match the specified value for printing.

To cancel printing, press the [Cancel] button.

Note: If multiple errors occurred, you may not be able to cancel printing.

If you want to continue printing, change the paper in the MP tray by the following procedure.

  1. Confirm that [Paper Size] and [Media Type] displayed on the panel match those of the loaded paper.

  2. If they do not match, replace with the paper displayed on the panel.

  3. Press ONLINE button.

Check if [Paper Size] and [Media Type] of the loaded paper match those in the device menu by the following procedure.

  1. [Menus] > [Tray Configuration] > [MPTray Config] > [Paper Size]

  2. [Menus] > [Tray Configuration] > [MPTray Config] > [Media Type]

Note:

  • When [Ready To Print] is displayed on the panel, press the  button to display the function settings menu.

  •  Press the button to select a menu or value, and press the  button to set the value.

 

If the problem is not settled, refer to the following related answers:

I cannot print from the MP Tray. 

When I print, the paper size or orientation is wrong, or the device does not feed from the tray as expected.

“Check Fuser Unit” (Error: 320, 348)

This error indicates that the fuser unit is not properly installed to the printer.

Reinstall the fuser unit by the following procedure.

  1. Turn off your printer by pressing the power switch.

  2. Insert your finger into the recess on the right side of the printer and pull the front cover open lever (1) to open the front cover (2) forward.

Press the output tray open button (3) and open the output tray (4).

Note:

  • Since the fuser unit gets hot, carry out the operation carefully, and when lifting it up you must hold it by the handle.
  • Do not try to hold it whilst it is hot.
  • Wait until it has cooled down and then carry out the operation.

Pull forward the left locking lever (5) of the fuser unit to unlock.

Hold the fuser unit handle (6) and lift the fuser unit out of the printer.

Note: Be careful not to touch the LED head.

Hold the fuser unit handle (6) and place the fuser unit into the printer.

Push back the left locking lever (5) of the fuser unit to lock.

Close the output tray (4) by pushing the both sides of the cover firmly.

Close the front cover (2).

If the problem still persists, turn the power off and then back on again.

If the situation is not improved after turning off and then back on the device, and if you find any damages to the device or the fuser unit, contact support or submit a ticket on your Remote Support Tablet.

“Non Recommended Toner”

This error indicates that the toner cartridge is not optimal for this printer.

Check if the model name specified on the original package of the toner cartridge matches the model name of this printer.

If they match and the error persists, please click “Contact Us” on the bottom of the screen and provide us with the error code and the error description.

“Image Drum Sensor Error” (Error: 5400, 5401, 5402, 5403, 5404, 5405) is displayed.

Sensor error has occurred in the image drum shown. Sensor may be unclean or stopper is installed. Ensure you properly installed your image drum following these steps.  If properly installed, the sensor may be dirty. If that’s the case, remove the affected image drum and use soft tissue to wipe away residue then re-insert into printer.

Press the [HELP] button, and solve according to the guidance shown on the Help screen.

“Check Image Drum [COLOR]” (Error: 3400, 3401, 3402, 3403, 3404, 3405) appears.

Image drum shown in the message has not been set correctly. Press the [HELP] button, and solve according to the guidance shown on the Help screen.

See Image Drum Life/Install New Image Drum for the proper image drum installation process.

 

“Check Belt Unit” is displayed. (Error: 330)

The belt unit is not set correctly. Press the [HELP] button, and solve according to the guidance shown on the Help screen.

See Belt Unit Near Life or Change Belt Unit/Install New Belt Unit for proper belt unit installation.

“Not Enough Memory.” is displayed.

Inadequate memory of the printer due to large printing data. Cannot print. Printing data has exceeded the memory capacity of the printer.

In the [Advanced] tab of the printer driver, select the Quality of printer driver, select [Normal], and print once again.

“Non Genuine Image Drum.” appears. (Error: 6840, 6841, 6842, 6843, 6844, 6845)

The image drum is not intended for use with this printer model. Use an image drum intended for use in this printer model.

“Image Drum Not Installed. (Error: 6940, 6941, 6942, 6943, 6944, 6945)” appears.

The image drum shown in the message has not been installed. Press the [HELP] button, and solve according to the guidance shown on the Help screen.

See Image Drum Life/Install New Image Drum for proper image drum installation.

“Change Paper in MPTray [MEDIA_SIZE] [MEDIA_TYPE]” (Error: 660, 460) is displayed.

The type of paper in the MP tray is different from the print driver specifications. Set the paper size or type to correctly match your media.

“Check Fuser Unit” (Error: 320, 348) is displayed.

The fuser unit is not installed correctly. Install the fuser unit correctly.

For proper installation directions, see Change Fuser Unit or Fuser Unit Near Life.

Paper Jam & Paper Handling

A paper jam has occurred.

Crio 8432WDT Paper Jam Handling

When paper is jammed inside a printer or when an error message does not disappear even after jammed paper is removed, an error message appears on the display screen.

Press the <HELP> button to display a remedy. Remove jammed paper according to the remedy displayed or the relevant procedure described in the following list.

StatusMessage on the Display ScreenMessage displayed after the <HELP> button is pressed
Error Code
Paper JamsOpen Cassette

Paper Jam [TRAY]

391, 392, 393, 394
Open Cover

Paper Jam Front Cover

372
Open Cover

Paper Jam Front Cover

380
Open Cover

Paper Jam Front Cover

390
Open Cover

Paper Jam Output Tray

381
Open Cover

Paper Jam Output Tray

382, 383
Check Paper

Paper Multi Feed [TRAY]

401
A message does not disappear.Open Cassette

Paper Remain [TRAY]

631, 632, 633, 634
Open Cover

Paper Remain Front Cover

637
Open Cover

Paper Remain Output Tray

638
Open Cover

Paper Remain Output Tray

639, 640

 

Error Codes: 372, 380, 401, 637-Paper Jam Near Front Cover

  1. Insert your finger into the recess on the right side of the printer and pull the front cover open lever (1) to open the front cover (2) forward.
  2. Remove the jammed paper gently in the direction of the arrow if an edge of jammed paper can be seen.
  3. Close the front cover (2).

 

Error Codes: 381, 638-Paper Jam Near the Fuser Unit or Image Drum

  1. Insert your finger into the recess on the right side of the printer and pull the front cover open lever (1) to open the front cover (2) forward.

  2. Press the output tray open button (3) and open the output tray (4).

    Note: The fuser unit is extremely hot. Do not touch it.

  3. Remove all four image drums and place them on a flat surface.

  4. Cover the removed image drums with paper so that the image drums are not exposed to light.

  5. Pull out the jammed paper gently to the rear of the printer (the direction of the arrow) if an edge of jammed paper can be seen.

    Pull out the jammed paper gently while lifting the release levers (5) on the fuser unit if an edge of jammed paper cannot be seen.

    If an edge of jammed paper still remains inside the unit, pull out the jammed paper gently to the rear of the printer.

  6. Return all four image drums into the printer carefully.

  7. Close the output tray (4) by pushing the both sides of the cover firmly.

  8. Close the front cover (2).

    Note: The front cover cannot be closed if the output tray is not closed securely.

Error Codes: 382, 383, 639, 640-Paper Jam Near Fuser Unit

  1. Insert your finger into the recess on the right side of the printer and pull the front cover open lever (1) to open the front cover (2) forward.

  2. Press the output tray open button (3) and open the output tray (4).

    Note: The fuser unit is extremely hot. Do not touch it.

  3. Remove all four image drums and place them on a flat surface.

  4. Cover the removed image drums with paper so that the image drums are not exposed to light.

  5. Remove the jammed paper remaining inside of the unit.

  6. Lift the left lock lever (5) of the fuser unit forward.

  7. Hold the fuser unit handle (6) and lift the fuser unit out of the printer.

  8. Lift the release levers (7) on the fuser unit, and pull out the jammed paper forward gently.

  9. Hold the fuser unit handle (6) and place the fuser unit into the printer.

  10. Push the left lock lever (5) of the fuser unit backward.

  11. Return all four image drums into the printer carefully.

  12. Close the output tray (4) by pushing the both sides of the cover firmly.

  13. Close the front cover (2).

    Note:  Cannot close the front cover securely if the output tray is not closed.

Error Code: 390, 637-Paper Jam Occurred while Feeding Paper from a Paper Tray

  1. If there is any paper on the MP tray, lift the paper set cover (1) and take it out.

  2. Insert your finger into the recess on the right side of the printer and pull the front cover open lever (2) to open the front cover (3) forward.

  3. Remove the jammed paper gently by pulling the edge of paper.

    Remove the paper from the back gently if the edge of paper cannot be seen.

  4. Close the front cover (3).

  5. If loading paper on MP tray, lift the paper set cover (1) and set the paper with the print side face up.

  6. Lower the paper set cover (1).

Error Codes: 391, 392, 393, 394, 631, 632, 633, 634- A Paper Jam has Occurred while Feeding Paper from a Paper Tray

Note: If paper jams occur frequently, clean the paper feed rollers. For details, refer to “Cleaning Paper Feed Rollers

This procedure uses Tray 1 as an example.

  1. Gently pull out from the printer the tray (1) for which an error is indicated.

  2. Remove the jammed paper.

  3. Return the tray (1) to the printer.

  4. Insert your finger into the recess on the right side of the printer and pull the front cover open lever (2) to open the front cover (3) forward.

  5. Close the front cover (3).

Note: Open and close the front cover after removing the jammed paper otherwise the error indication do not go out.

The paper twists around the rollers in the belt unit.

Use heavier paper or load the paper in the different direction.

If the paper winds around the decal roller, remove the decal unit by turning the thumbscrews at both ends of the decal unit to the left, and remove the paper.

Note: If the paper is set in vertical orientation, set the paper in the horizontal orientation.

A paper jam has occured.

Crio Paper Jam Handling

When a paper is jammed inside the printer, or when paper is remaining inside the printer even after removing it, a message notifying paper jam will appear on the liquid crystal panel of the operation panel, and the <ATTENTION> lamp will blink. When “Please see HELP for details” is shown in the message, pressing the [HELP] button in the operation panel will show the troubleshooting procedure, and you can easily solve the process according to the guidance.

 

CategoryPanel MessageLocation of Paper JamError Code
Paper Jam (When a paper is jammed inside the printer)Open Right Side Cover
Paper Jam
Please see HELP for details
Paper jam in the vicinity of Right Side Cover380, 390
Open [TRAY]* Side Cover
Paper Jam
Please see HELP for details
Paper jam in the vicinity of tray side cover391, 392, 393, 394,
395
Open Left Side Cover
Paper Jam
Please see HELP for details
Paper jam in the vicinity of Left Side Cover384
Check Exit Unit
Paper Jam
Please see HELP for details
Paper jam in the exit unit381
Check Exit Unit
Paper Jam
Please see HELP for details
Paper jam in the vicinity of the fuser unit382, 383, 389
Message does not disappear
(When the message does not
disappear even after removing the
jammed paper)
Open [TRAY]* Side Cover
Paper Remain
Please see HELP for details
Paper jam in the vicinity of tray Side Cover631, 632, 633, 634, 635
Open Right Side Cover
Paper Remain
Please see HELP for details
Paper jam in the vicinity of Right Side Cover637
Check Exit Unit
Paper Remain
Please see HELP for details
Paper jam in the exit unit638, 639
Check Face Down Stacker
Paper Remain
Please see HELP for details
Paper jam in the vicinity of Left Side Cover651

Frequent Paper Jams

Check the following when paper jam occurs very
frequently:

  • Is the feeding paper roller dirty?
  • Is the paper guide set correctly?
  • Is the paper set after flipping through it carefully?
  • Is the printer installed on a flat and stable surface?
  • Are you using the paper compatible with the printer?
  • Are there any fragments of paper remaining inside the printer?

 

Error code: 380, 390, 637- Removing Paper Jam in the Vicinity of Right Side Cover

  1. If paper is set in the MP tray, remove it and close the tray.
  2. Lift the opening (1) and open the right side cover. 
  3. Slowly remove the remaining paper. 
  4. Close the right side cover.
  5. Open the MP Tray.
  6. Pull the set level (2) on the right side of the paper supporter (1) towards yourself.
  7. Set the print side for the removed paper to face up.
  8. Match the paper guide with the paper.

 

Error code: 381, 638, 639- Removing Paper Jam in the Exit Unit

  1. Lift the opening (1) of the exit unit, and pull out the exit unit.

  2. Check inside of the printer, and slowly remove the remaining paper.
  3. If there is remaining paper in the fuser unit then pull up the fuser unit’s jam release level (blue).

  4. Ensure to slowly pull the remaining paper towards the printer body (opposite to the paper feeding direction).

  5. Push down the fuser unit’s jam release lever (blue).

  6. If there is no remaining paper in the fuser unit then pull up the fuser unit’s lock lever (blue).

  7. Hold the fuser unit handler with both hands, remove it and place onto a flat surface.

  8.  Raise the jam release lever of the fuser unit.

  9. Remove the remaining paper.

  10. If the paper winds around the decal roller, remove the decal unit by turning the thumbscrews at both ends of the decal unit to the left, and remove the paper.

    Note: Be careful not to drop the thumbscrews into the device when removing or replacing.

  11. Return the decal unit to its original position, and screw the two thumbscrews back in.

  12. Hold the fuser unit handle with both hands and set into the output unit.

  13. Push down the fuser unit’s lock lever (blue).

  14. If paper is set in the MP tray, remove it and close the tray.

  15. Lift the opener (1) and open the right side cover.

  16. Slowly remove the remaining paper.

  17. Close the right side cover.

  18. Open the MP tray.

  19. Pull the set lever (2) on the right side of the paper supporter (1) towards yourself.

  20. Match the paper guide with the paper.

  21. Set the print side for the removed paper to face up.

  22. Put the output unit back into the printer.

Error Codes: 382, 383, 389- Removing Paper Jam in the Vicinity of the Fuser Unit

  1. Lift the opener (1) of the exit unit and pull out the exit unit. 

    Note: When you cannot see the jammed paper, return the exit unit to the printer, and go to “removing paper from the 2-Sided Printing unit”

  2. If there is remaining paper in the fuser unit, pull up the fuser unit’s jam release lever (blue).

  3. Ensure to slowly pull the remaining paper towards the printer body (opposite to the paper feeding direction).

  4. Push down the fuser unit’s jam release lever (blue).

  5. If there is no remaining paper in the fuser unit then pull up the fuser unit’s lock level (blue).

  6. Hold the fuser unit handle with both hands, remove it, and place on a flat surface.

  7. If a paper jam occurred in the fuser unit, raise the jam release lever (blue), and slowly pull the paper out in the opposite direction from the paper operation direction.

  8. If the paper winds around the decal roller, remove the decal unit by turning the thumbscrews at both ends of the decal unit to the left, and remove the paper. 

    Note:  Be careful not to drop the thumbscrews into the device when removing or replacing.

  9. Return the decal unit to its original position, and screw the thumbscrews back in.

  10. Hold the fuser unit handle with both hands and replace into exit unit.

  11. Push down the fuser unit’s lock lever (blue).

  12. Put the exit unit back into the printer.

Error Codes: 382, 383, 389- Removing Paper  From the 2-Sided Printing Unit

  1. Pull out the 2-sided printing unit , lift it up a little with both hands and remove it.

  2. Remove the remaining paper.

  3. Put the 2-sided printing unit back into the printer.

Error Codes: 391, 392, 393, 394, 395, 631, 632, 633, 634, 635- Removing Paper from the Vicinity of Tray Side Cover

  1. Open the tray side cover where the error is displayed.

  2. Remove the remaining paper.

  3. Close the Tray 1 side cover.

Error Codes: 370, 371, 373, 640, 641, 642- Removing Paper from the 2-Sided Printing Unit

  1. Pull out the 2-sided printing unit, lift it up a little with both hands, and remove it.

    Note: When you cannot see the jammed paper in the 2-sided printing unit inside the printer, put the 2-sided printing unit back into the printer and go to step 4.

  2. Remove the remaining paper.

  3. Put the 2-sided printing  unit back into the printer.

  4. Lift opener (1) of the exit unit and pull out the exit unit.

  5. Check inside of the printer and slowly remove the remaining paper.

  6. If the paper tip is not visible, pull up the fuser unit’s lock lever (blue).

  7. Hold the fuser unit handle with both hands, remove it, and place it on a flat surface.

  8. If the paper winds around the decal roller, remove the decal unit by turning the thumbscrews at both ends of the decal unit to the left, and remove the paper.

    Note: Be careful not to drop the thumbscrews into the device when removing and replacing.

  9. Return the decal unit to its original position and replace the thumbscrews.

  10. Hold the knob, pull up the transfer roller unit, lift the paper guide, and remove the remaining paper.

  11. Hold the knob, push down the transfer roller unit.

  12. Hold the fuser unit handle with both hands, and set into the exit unit.

  13. Push down the fuser unit’s lock lever (blue).

  14. Put the exit back into the printer.

Error Codes: 384, 651-Removing Paper from the Vicinity of Left Side Cover

  1. Open the left side cover.

  2. Slowly remove the remaining paper.
  3. Close the left side cover.

 

Print Functions

I cannot print from the MP tray.
  • The paper specified in the printer driver and the paper loaded in the device may not match.
  • Load the paper displayed on the Operator panel to the MP tray, and touch [Start].
  • To learn how to load the paper, touch [Details].
  • [Manual Feed] may be enabled in the printer driver.
  • Load the paper displayed on the Operator panel to the MP tray, and touch [Start].
  • To learn how to load the paper, touch [Details].

Paper is not detected in the MP tray.

  • Once the paper displayed on the Operator panel is loaded to the MP tray, the printing will start automatically.
  • To learn how to load the paper, touch [Details].

Confirm the following points as the paper is not detected.

  • Open the MP tray, and confirm that the paper detection sensor lever located on the right side of the paper feed roller is lowered.
  • If this lever is not lowered, contact support through your Remote Support Tablet.
The private print job can not be found on the operation panel.

If you can not find the desired private job on the device operation panel when printing a private job that entered the password on Windows, please confirm the following and then send the private job again.

Windows PCL6 driver case

  1. Right-click the printer icon on the device and printer, open [Printer Properties], check the [Private Job Print Password Verification] check on the [Device Options] tab is ON, turn on the check and click [OK] Click.

  2. In this state, select [Private printing] on the [Preferences] – [Job Options] tab, set [Password] of [Job Type Option], and perform private printing again.

Windows PS driver case

  1. Right-click the printer icon on the device and printer, open [Printer Properties], and if [Private Job Print Password Verification] under [Installable Options] on the [Device Settings] tab is [No] Change to “Yes” and click [OK].

  2. In this state, select [Private Printing] on the [Preferences] – [Job Options] tab, set [Password] of [Print Format Options], and perform private printing again.

There is a low-density area in the dark printing.

If the [Media Weight] is set with the [Light] or [Medium Light], it might be to such a printing result.

Try to change the [Media Weight] to [Medium].

I cannot print from the MP tray.

This can have many causes, the loaded paper may not match what is specified in the printer driver, the MP Tray is set to feed paper manually in the printer driver, or there’s no paper in the tray.

If none of these are your issue, Open the MP tray, and confirm that the paper detection sensor lever located on the right side of the paper feed roller is lowered. If this lever is not lowered, contact support.

When I print, the paper size or orientation is wrong, or the device does not feed from the tray as expected.

When the device prints on the wrong paper, confirm the following items.

Paper size dial settings

  • Confirm the display of the paper size dial (1) of the paper tray cassette.
  • If the setting is different from the size of the loaded paper, the paper size of the tray is falsely recognized and the device will not feed paper from the expected tray.
  • Set the paper size dial according to the size of the loaded paper.

MP Tray usage settings

  • Confirm the setting of [MP Tray Usage] in the device menu.
  • Change the setting according to your usage.
  • Press [Setting] > [Paper Setup] > [MP tray] > [MP Tray Usage] on the touch panel. Refer to the following information for the setting.

Tray sequence settings

  • Confirm the setting of [Tray Sequence] in the device menu.
  • Change the setting according to your usage. Press [Setting] > [Paper Setup] > [Tray Sequence]  on the touch panel. Refer to the following information for the setting.

Printer driver settings

Confirm the setting details of the printer driver.

  • Is the setting of [Paper Source] correct?

  • Is the setting of [Paper Size] correct?

  • Is the ON/OFF setting of [Resize document to fit printer page] correct?

  • Are the paper size settings correct after resizing?

  • Is the ON/OFF setting of [Paper Check] correct?

When it is off (unchecked), no error occurs if the setting of [Paper Size] in the printer driver and that on the device does not match.

(For the PCL/XLS driver)

In the [Basic Settings] tab > [Paper Feed Options] > [Multi-purpose Settings] > [Long Edge Feed], is the ON/OFF setting correct?

Set it to ON/OFF according to the direction of the paper loaded on the MP tray of the device.

  • Direction of the paper loaded in the device

    Check to see if the direction (portrait/landscape) of the paper loaded in the device is correct.

  • Print settings of the application software

    The print settings of the application software may take precedence over those of the printer driver depending on the application software.

    Confirm the print settings of the application software.

Printer Setup & Updates

Unable to log in even after entering the admin password.

When you have failed to log in with the value of “Administrator Login” (“aaaaaa”, “999999” or “123456”) described in the User’s Manual, it may be attributable to the following reasons.

Note: The admin password described in the User’s Manual may vary with the specific model.

The factory default specifications of “Admin Password” have been changed

This is applicable to the product that comes with the instruction sheet “Changing the factory default admin password”.

Please try with the following value other than the one described in the User’s Manual (“aaaaaa”, “999999” or “123456”).

  • a 10-digit value of the product serial number by converting upper-case letters to lower-case ones

  • Find your serial number

“Admin Password” has been changed

  • The user can change the “Admin Password” of this product.
  • The “Admin Password” may have been changed.
  • Please contact the administrator of the product.
  • When you forget the changed password, maintenance is required.
  • Contact us by clicking “Contact Us” at the bottom of the screen.

“Reset Settings” or “Erase Privacy Data” has been executed

  • If “Reset Settings” or “Erase Privacy Data” is executed, “Admin Password” will be reset to the value described in the User’s Manual. (“aaaaaa”. “999999”, “123456”)
  • The admin password described in the User’s Manual may vary with the specific model.
  • Please try with the admin password described in the User’s Manual.

“Admin Password” has been changed

  • The user can change the “Admin Password” of this product.
  • The “Admin Password” may have been changed.
  • Please contact the administrator of the product.
  • When you forget the changed password, maintenance is required.
What is the setup item for [Auto Tray Switch]?

[Auto Tray Switch] is a menu to enable ([On])/disable ([Off]) the feature “printing with the paper tray switched automatically when it is out of paper”.

Press [Home/Help] on the device’s Operator panel, then press [Device Settings] > [Paper Setup] > [Auto Tray Switch] and change the settings according to your needs.

The default setting is [On].

What is the setup item for [Tray Sequence]?

[Tray Sequence] is a menu to set the order of tray selection when “printing with a tray automatically selected for the specified paper” or when “printing with the paper tray switched automatically when it is out of paper”.

Press [Home/Help] on the device’s Operator panel, and press

[Device Settings] > [Paper Setup] > [Tray Sequence]

on the touch panel, and select the desired setting.

The default setting is [Down].

Down

The face-down paper tray takes precedence over the paper feed tray set as the starting point.

Up

The face-up tray takes precedence over the paper feed tray set as the starting point.

Paper feed tray

The printing starts from the tray set in [Paper Feed Tray].

The default setting of [Paper Feed Tray] is [Tray1].

For “printing with the paper tray switched automatically when it is out of paper”, the operation is the same as the [Down] setting.

Refer to the following information for the related device menu of [MP Tray Usage] and [Auto Tray Switch].

About [MP Tray Usage]

About [Auto Tray Switch]

What is the setup item for [MP Tray Usage]?

[MP Tray Usage] is a menu to set the usage method of the MP tray of the device.

Press [Home/Help] on the device’s Operator panel, and select a setting by following the procedure below from the touch panel.

The default is [Do Not Use].

[Setting] > [Paper Setup] > [MP Tray] > [MP Tray Usage]

Normal Tray

Handle the MP tray in the same manner as Tray 1/2/3/4.

It is the target tray for “printing with a tray automatically selected for the specified paper” or “printing with the paper tray switched automatically when it is out of paper”.

When Mismatching

When the paper specified in print data does not match the paper in the tray, a request for paper is made to the MP tray.

Do Not Use

It is not the target tray for “printing with a tray automatically selected for the specified paper” or “printing with the paper tray switched automatically when it is out of paper”.

However, if [Paper Feed] is set to [MP Tray], the action is the same as [Normal Tray].

What is the setup item for [Auto Tray Switch]?

Sets whether to switch automatically to another tray when the paper in the current printing tray runs out. Navigate to [Tray Configuration] menu then select [Auto Tray Switch] and turn on or off, as desired.

What is the setup item for [Auto Tray Switch]?

Sets whether to switch automatically to another tray when the paper in the current printing tray runs out. Navigate to [Tray Configuration] menu then select [Auto Tray Switch] and turn on or off, as desired.

What is the setup item for [Tray Sequence]?

Specifies the selection order of the tray when using auto tray selection or auto tray switching. Navigate to [Tray Configuration] menu then select [Tray Sequence] and select down, up, or paper feed, as desired.

Software & Drivers

How do I add a device to Crio LPR Utility?

This is the procedure to start the Crio LPR Utility and add a printer. The operations in the procedure are for when adding a Crio with the PCL printer driver in Windows 7. Use this as reference with other OSes and printer models.

Preparations:
Print the menu map for the printer to confirm the IP address and MAC address.

How to add a printer:

    1. Start Crio LPR Utility.   Note: If the Crio LPR Utility is already running, close it and start it again.

      (1) Select [Start] – [All Programs] – [Crio] – [Crio LPR Utility] folder.

      (2) In the [Crio LPR Utility] folder, right-click [Crio LPR Utility].

      (3) Select [Run as administrator] from the menu displayed to start.
      0004-1

 

  1. When the Crio LPR Utility appears, select [Remote Print] – [Add Printer…] from the menu bar.
    0004-2

    The [Add Printer] appears. From the [Printer Name:] pull-down menu, select the PCL printer driver for the device you want to add.0004-3

  2. When your printer appears in the [Printer Name:] field, enter in the [IP Address:] field the device’s IP address that you confirmed in Preparations, and then click the [OK] button.The figure below shows an example of when [192.168.1.15] is entered.


    0004-4

    An error will result if the IP address is wrong or the device’s power is not on. Note that if the IP address is wrong, you will not be able to print even if the printer could be added.

    ・Selecting [No] will return you to the IP address entry screen.
    ・Selecting [Yes] will add the printer with the IP address that was entered.
  3. Click the [OK] button to close.The printer is now added to the Crio LPR Utility.

    0004-5

—————————————————————————————-

Supplement
The following is the procedure for discovering by printer name instead of IP address in step 3.

  1. When your printer appears in [Printer Name:], click the [Discover…] button.

    0004-6

    Printers in the discovery range appear on the [Discovery] screen. Select the your printer where [IP Address:] and [MAC Address] displayed are the same as the IP address and MAC address of the device to add (confirmed in Preparations), and then click the [OK] button.

    0004-7

    When you are returned to the [Add Printer…] screen, reconfirm that the IP address is correct, and then click the [OK] button to add the printer.

  2. Click the [OK] button to close. The printer is now added to the Crio LPR Utility.

—————————————————————————————-

For your reference:
You can set in the Crio LPR Utility to maintain the connection with the original printer even if the IP address is changed.

Crio LPR Utility installation procedures.

Follow the procedures below to install the OKI LPR Utility downloaded from the OKI Data website.  The explanation below is for Windows 7.

 

Note: You need an administrator privileges for the computer to set up.

 

Follow the procedures below to install the Crio LPR Utility downloaded from the OKI Data website. The explanation below is for Windows 7.

Note:
You need an administrator privileges for the computer to set up.
1. Double-click the file downloaded. The file will be decompressed automatically, and the installer starts.

2. If the CrioLPR Utility is already installed, a screen prompting you to exit appears. Click [Yes].

3. The setup program starts. Click [Next].

4. Read the Software License Agreement carefully, check [I accept the terms of the license agreement], and then click [Next].

5. Confirm the destination folder and spool folder, and then click [Next].

6. Make sure [Register in Startup.] is checked. If necessary, check [Launch as minimized.], and then click [Next].

“Launch as minimized.”
Set this to run the OKI LPR Utility from the system tray. The OKI LPR Utility appears only in the system tray, not on the screen.

7. Confirm the program folder name, and then click [Next]. Installation starts.

8. Make sure [Yes, I want to launch the OKI LPR Utility now.] is checked, and then click [Finish].

9. The [OKI LPR Utility] starts. Select [Setup…] from the [Option] menu.

10. Check [Auto Reconnect], and then click [OK].

After installing, add the device to the OKI LPR Utility before using. See the following FAQ regarding how to add a device.
>>How do I add a device to the OKI LPR Utility?

Also, you can set in the OKI LPR Utility to maintain the connection with the original printer even if the IP address is changed.
>>Using the OKI LPR Utility

11.This completes installation.

How do I end the Crio LPR Utility?

You can close the Crio LPR Utility from the system tray. Following shows the procedures with Windows 7.

  1. Click on the triangle (^) mark in the system tray. From the display, select the Crio LPR Utility icon (enclosed in red), and then right-click.


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  2. The menu appears. Select [Exit].


  3. The icon disappears when you exit.

Using the Crio LPR Utility.

With the Crio LPR Utility, you can set to maintain the connection with the original printer even if its IP address is changed.

If the printer is set to acquire its IP address automatically, the computer will no longer connect to it if the IP address changes when the power is turned on. Configuring this setting in such cases allows the automatically changed IP address to be discovered and set again.

When you are unable to print after turning on the power or after a power outage, the IP address may have been changed as noted above.

The following shows how to configure the setting for automatic rediscovery of a changed IP address.

Start the Crio LPR Utility.
Select [Setup…] from the [Option] menu, and check [Auto Reconnect].

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Notes:

You need administrator privileges to make changes in the [Option.]

If the [Option] menu cannot be opened in Windows 8/Windows Server 2012/Windows 7/Windows Vista/Windows Server 2008/Windows Server 2008 R2, exit the Crio LPR Utility, and run it with administrator rights.After that, click [Start] – [All Programs] – [Crio], then right-click [OKI LPR Utility] (with Windows 8/Windows Server 2012, click [Start] then right-click [Crio LPR Utility]), select [Run as administrator], and then restart.

How do I remove a printer driver for Windows?

Follow the procedures below to remove a Window printer driver.

Notes:  

         Before completing these procedures, you will need to log in as administrator.

         Remove the printer driver after restarting the computer to insure there are no print jobs in the print queue.

  1. Click [Start], and then select [Devices and Printers].
  2. Right-click your printer’s icon, and then select [Remove device].  To remove a specific printer driver from multiple
    printer drivers, select the printer driver you wish to remove from [Delete print queue].
  3. When the confirmation message appears, click [Yes].

Note:  If a message indicating that the device is in use appears, restart the computer and perform steps 1 and 2 again.

  1. Select an icon from [Printers and Faxes], and then click [Print server properties] from the top bar.
  2. Select the [Drivers] tab.
  3. [Change Driver Settings] is displayed, click that.
  4. Select the printer driver to remove, and then click [Remove].
  5. A message appears asking if you want to remove just the printer driver or remove the printer driver and package from the system, select [Remove driver and driver package.] and click [OK].
  6. When the confirmation message appears, click [Yes].
  7. When the [Remove driver and driver package] dialog appears, click [Delete] then [OK].

Note:   If removal is rejected, restart the computer and perform steps 4 to 10 again.

  1. Click [Close] in the [Print Server Properties] dialog.
  2. Restart the computer.

Specifications

I want to see the serial number or admin password.
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