When I print, the paper size or orientation is wrong, or the device does not feed from the tray as expected.

When the device prints on the wrong paper, confirm the following items.

Paper size dial settings

  • Confirm the display of the paper size dial (1) of the paper tray cassette.
  • If the setting is different from the size of the loaded paper, the paper size of the tray is falsely recognized and the device will not feed paper from the expected tray.
  • Set the paper size dial according to the size of the loaded paper.

MP Tray usage settings

  • Confirm the setting of [MP Tray Usage] in the device menu.
  • Change the setting according to your usage.
  • Press [Setting] > [Paper Setup] > [MP tray] > [MP Tray Usage] on the touch panel. Refer to the following information for the setting.

Tray sequence settings

  • Confirm the setting of [Tray Sequence] in the device menu.
  • Change the setting according to your usage. Press [Setting] > [Paper Setup] > [Tray Sequence]  on the touch panel. Refer to the following information for the setting.

Printer driver settings

Confirm the setting details of the printer driver.

  • Is the setting of [Paper Source] correct?

  • Is the setting of [Paper Size] correct?

  • Is the ON/OFF setting of [Resize document to fit printer page] correct?

  • Are the paper size settings correct after resizing?

  • Is the ON/OFF setting of [Paper Check] correct?

When it is off (unchecked), no error occurs if the setting of [Paper Size] in the printer driver and that on the device does not match.

(For the PCL/XLS driver)

In the [Basic Settings] tab > [Paper Feed Options] > [Multi-purpose Settings] > [Long Edge Feed], is the ON/OFF setting correct?

Set it to ON/OFF according to the direction of the paper loaded on the MP tray of the device.

  • Direction of the paper loaded in the device

    Check to see if the direction (portrait/landscape) of the paper loaded in the device is correct.

  • Print settings of the application software

    The print settings of the application software may take precedence over those of the printer driver depending on the application software.

    Confirm the print settings of the application software.

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