This is usually an issue with the press you are using or could be related to the technique. As a best practice, make sure you are following the directions your paper manufacturer has recommended for your paper. Make sure you are not using a Teflon barrier on your press on either side of the platens. Also, make sure you are using parchment paper as a barrier when doing the marry process. Thicker papers, such as Kraft or butcher paper can cause inconsistent heat and cause spotting or “missing spots” in your white. Make sure when doing the marry process your pressure is set correctly as well as your temp. Using heat strips to test your press’ heat will give you a very good indication if it is an issue with heat. Another issue that can cause this is low-resolution files. Make sure to check your file size and integrity if having this issue.

This typically happens when the “B” sheet is cooling off too quickly. It is important to remember most two-step papers require a quick hot-peel during the marriage process. It is a good practice to start peeling your adhesive sheet within 5 seconds of the press releasing or being lifted. If you are still having issues, make sure you are not near a fan, window, or AC vent.

From time to time you may find it necessary to rasterize your design to give it a more natural hand or feel to the shirt. Rasterization is the process of introducing negative space in the design. A good rule of thumb would be to rasterize an image that has more than 3”-4” of solid toner in a given area. You can also give your design a more natural look by knocking color out of a design. For example, if you are pressing on a black shirt, and your design has a lot of black in it, you can use the KnockMeBlackOut feature to remove all the black in the design and use the color of the shirt for the design color. A great tutorial on rasterization and knocking the black out can be found here and here.

This is typically caused by the printer not receiving a constant source of power. Please make sure the printer is plugged directly into the wall outlet and is not sharing any power with any appliance including your heat-press, laptop, or any desktop computer. Black toner cartridges and black drums are available from your authorized Crio Dealer.

This is typically caused by low humidity in your work area. This can be corrected by checking the humidity level of the printer. You can check this by printing a configuration sheet (on the printer Menu> Print Information> Configuration> Execute) and sending an email to support@mycrio.com with the subject line humidity check. Humidity in your workspace should be at least 60% so the internal humidity of the printer will be at 50%. If your humidity levels are low, you will need to increase humidity by purchasing a humidifier that will support your work area size. A Home Depot or Lowe’s associate should be able to help you with this.

The Crio 8432WDT produces what is a composite black. This is typically very suitable for most garments. If you are experiencing this against dark or black garments, you may want to try one of two options. The first option is to use the KnockMeBlackOut feature in Digital Factory. This will make your shirt feel much more natural, use the dark tones of the shirt or black tones in the shirt to give your design the look and feel you are looking for. The second option is to purchase a black toner cartridge and drum for your Crio printer. DO NOT attach your black toner to a white drum. This will result in a damaged white drum.

Please check the connections and make sure the printer is connected to the computer and is in the USB port on the back of the printer. If so, please go to your Digital Factory software, and click on Queue> Manage Queues. In the dialog box that appears, look in the PORTS column and make sure your Crio printer has been selected. If not, click the drop-down box and select your Crio printer. If it is not available, make sure the printer is turned on and not in a Power Save mode.

This is typically caused by the printer not receiving a constant source of power. Please make sure the printer is plugged directly into the wall outlet and is not sharing any power with any appliance including your heat-press, laptop, or any desktop computer. Black toner cartridges and black drums are available from your authorized Crio Dealer.

Digital Factory supports most vector and raster-type images. The best file type to work with would be a transparent .png file, or a transparent .tiff file. Other file types that are supported are .PSD, .JPG, .BMP, .AI, .EPS, .PDF, and .SVG. Acrobat, Illustrator, scalable vector graphics (.svg), encapsulated postscript (.eps), and portable document format (.pdf) are not compatible with the provided Digital Factory plugins. They must be print ready when imported into Digital Factory.

This is typically caused by a file that is either low resolution or not designed properly. All files that are brought into Digital Factory should be designed at a minimum resolution of 300 DPI at the size they are intended to be printed. The little holes can be caused because Digital Factory thinks the missing color information should be treated as a semi-transparent color. To correct the holes in your image, try going to the “job” tab in the Smart Window and clicking on the Color Adjust button. In the dialog box that appears, click on Ink Removal. Remove the check mark from “Enable Ink Removal” and click OK. This should help, but will not fix a poorly designed file. If you notice text is having the same issue, follow these steps as well.

The Crio 8432WDT produces what is a composite black. This is typically very suitable for most garments. If you are experiencing this against dark or black garments, you may want to try one of two options. The first option is to use the KnockMeBlackOut feature in Digital Factory. This will make your shirt feel much more natural, use the dark tones of the shirt or black tones in the shirt to give your design the look and feel you are looking for. The second option is to purchase a black toner cartridge and drum for your Crio printer. DO NOT attach your black toner to a white drum. This will result in a damaged white drum.

This is typically caused by a file that is either low resolution or not designed properly. All files that are brought into Digital Factory should be designed at a minimum resolution of 300 DPI at the size they are intended to be printed. The little holes can be caused because Digital Factory thinks the missing color information should be treated as a semi-transparent color. To correct the holes in your image, try going to the “job” tab in the Smart Window and clicking on the Color Adjust button. In the dialog box that appears, click on Ink Removal. Remove the check mark from “Enable Ink Removal” and click OK. This should help, but will not fix a poorly designed file. If you notice text is having the same issue, follow these steps as well.

This is usually an issue with the press you are using or could be related to the technique. As a best practice, make sure you are following the directions your paper manufacturer has recommended for your paper. Make sure you are not using a Teflon barrier on your press on either side of the platens. Also, make sure you are using parchment paper as a barrier when doing the marry process. Thicker papers, such as Kraft or butcher paper can cause inconsistent heat and cause spotting or “missing spots” in your white. Make sure when doing the marry process your pressure is set correctly as well as your temp. Using heat strips to test your press’ heat will give you a very good indication if it is an issue with heat. Another issue that can cause this is low-resolution files. Make sure to check your file size and integrity if having this issue.

This typically happens when the “B” sheet is cooling off too quickly. It is important to remember most two-step papers require a quick hot-peel during the marriage process. It is a good practice to start peeling your adhesive sheet within 5 seconds of the press releasing or being lifted. If you are still having issues, make sure you are not near a fan, window, or AC vent.

For the most part, this is normal. Images that come out of the printer will have a thin layer of white on top of them making them appear to be faded. This is the under base which allows your prints to be pressed on dark substrates such as black t-shirts. If you are having issues with color after you press, there are a few things you can try:

Make sure you are pressing at the temperature your paper manufacturer recommends. High temps can cause discoloration in your toner transfers as can longer than recommended press times. If you are using T.Seal (hint: EVERYONE should use T.Seal on their garments) bring your press temperature down to about 265 and continue to press for 30 seconds. This will help your colors stay brighter.

If you have rasterized your image and you are pressing against a dark shirt, try increasing the saturation in your image. Be gradual with this as it can cause colors to shift as well.

From time to time you may find it necessary to rasterize your design to give it a more natural hand or feel to the shirt. Rasterization is the process of introducing negative space in the design. A good rule of thumb would be to rasterize an image that has more than 3”-4” of solid toner in a given area. You can also give your design a more natural look by knocking color out of a design. For example, if you are pressing on a black shirt, and your design has a lot of black in it, you can use the KnockMeBlackOut feature to remove all the black in the design and use the color of the shirt for the design color. A great tutorial on rasterization and knocking the black out can be found here and here.

Please check the connections and make sure the printer is connected to the computer and is in the USB port on the back of the printer. If so, please go to your Digital Factory software, and click on Queue> Manage Queues. In the dialog box that appears, look in the PORTS column and make sure your Crio printer has been selected. If not, click the drop-down box and select your Crio printer. If it is not available, make sure the printer is turned on and not in a Power Save mode.

This is typically caused by the printer not receiving a constant source of power. Please make sure the printer is plugged directly into the wall outlet and is not sharing any power with any appliance including your heat-press, laptop, or any desktop computer. Black toner cartridges and black drums are available from your authorized Crio Dealer.

For the most part, this is normal. Images that come out of the printer will have a thin layer of white on top of them making them appear to be faded. This is the under base which allows your prints to be pressed on dark substrates such as black t-shirts. If you are having issues with color after you press, there are a few things you can try:

Make sure you are pressing at the temperature your paper manufacturer recommends. High temps can cause discoloration in your toner transfers as can longer than recommended press times. If you are using T.Seal (hint: EVERYONE should use T.Seal on their garments) bring your press temperature down to about 265 and continue to press for 30 seconds. This will help your colors stay brighter.

If you have rasterized your image and you are pressing against a dark shirt, try increasing the saturation in your image. Be gradual with this as it can cause colors to shift as well.