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Consumables

“Image Drum Life” / “Install New Image Drum” is displayed. (Error: 3500, 3501, 3502, 3503, 3504, 3505, 5600, 5601, 5602, 5603, 5604, 5605)

Lifespan of the image drum shown in the message has reached. Press the [HELP] button, and solve according to the guidance shown on the Help screen.

  1. Prepare the new image drum.
  2. Open the front cover.
  3. Check the position of replacement image drum via the label letters and colors.
  4. Gently lift the handle (blue) upwards and remove the image drum taking care to not touch the drum on the lower side (green cylindrical section).


    Note:
    Be careful not to touch or scratch the image drum (green cylinder).

  5. Remove the new image drum from its packaging.

  6. Remove the stopper (orange).
  7. Align the image drum and arrow label (red) of printer, slowly insert in the slot taking care that your hand does not touch the photoreceptor (green) below, and firmly push it inside.
  8. Close the front cover.

    Please support recycling of the used image drums. When disposing of the used image drums in unavoidable circumstances, put it in a plastic bag, and ensure to dispose according to the instructions from your local municipality.

What is toner or image drum?

Toner is powdered ink, and a toner container is called a toner cartridge.

An image drum is a unit that forms toner images. It has a green tube on the bottom. Handle with care, and do not touch or damage this part.

The image drum is located under the toner cartridge and is integrated with the toner cartridge.

“Change Belt Unit” / “Install New Belt Unit” is displayed. (Error: 355 )

Lifespan of the belt unit and the transfer roller unit has been reached. Press the [HELP] button, and solve according to the guidance shown on the Help screen.

Replacing the Belt Unit

  1. Prepare a new belt unit. New transfer roller unit is supplied with the new belt unit in the same package.

  2. Open the front cover.

  3. Remove the waste toner box.

  4. Push the center level (blue) to the right.

  5. Rotate the belt unit lock lever knobs (blue) to the left and push the lock levers towards yourself.

  6. Hold the handle and pull out the belt unit, hold the left-right label part (blue) and remove the belt unit. 

    Note: Removing the belt unit will expose all image drums to light. For preventing the optical deterioration of image drums, do not leave them as it is for more than 5 minutes after removing the belt unit. When leaving for more than 5 minutes, close the front cover, or remove all image drums and store them in a safe place where they are not directly exposed to sunlight or fluorescent light.

  7. Take out the new belt unit. 

    Note: Never place the removed belt unit in a vertical direction. Ensure that waste toner does not spill when removing the belt unit.

  8. Unpack the new belt unit from its packaging.

  9. Align the new belt unit and arrow label (red) of the printer, set it in the printer, and firmly press it inside.

  10. Raise the belt unit left/right lock lever, rotate the lock lever knob (blue) to the right and lock it.

  11. Return the center lever (blue) to the left.

  12. Set the waste toner box on the printer.

  13. Close the front cover.

Replacing the Transfer Roller Unit

  1. Lift opener (1) of the exit unit and pull out the exit unit.

  2. Pull up both tips of the transfer roller unit’s lock lever (blue).

  3. Hold the transfer roller unit’s label part (blue) and remove it.

  4. Remove transfer roller unit.

  5. Set the new transfer roller unit into the exit unit.

    Note: Do not touch the sponge of the transfer roller unit.

  6. Push both sides of the lock lever (blue) down.

  7. Put the exit unit back into the printer.

    Note: Please support recycling of the used belt unit and transfer roller unit. When disposing of the used belt unit and transfer roller unit in unavoidable circumstances, put them in a plastic bag, and ensure to dispose according to the instructions provided by your local municipality.

“Change Fuser Unit” / “Install New Fuser Unit” is displayed. (Error: 354)

Lifespan of the fuser unit has reached Press the [HELP] button, and solve according to the guidance shown on the Help screen.

 

  1. Prepare new fuser unit by removing packaging.
  2. Lift opener (1) of the exit unit, and pull out the exit unit.

  3. Pull up the fuser unit’s lock lever (blue).
  4. Hold the fuser unit’s handle with both hands and remove it.

  5. Hold the new fuser unit handle with both hands, and set it to the exit unit.
  6. Push down the fuser unit’s lock lever (blue).

  7. Put the exit unit back into the printer.

Note:

Please support recycling of the used fuser units.  When disposing of the used fuser unit in unavoidable circumstances, put it in a plastic bag, and ensure to dispose according to the  instructions provided by your local municipality.

“Belt Unit Near Life” is displayed. (Error: 355 )

Lifespan of the belt unit has been reached. Press the [HELP] button, and solve according to the guidance shown on the Help screen.

Replacing the Belt Unit

  1. Prepare a new belt unit. New transfer roller unit is supplied with the new belt unit in the same package.

  2. Open the front cover.

  3. Remove the waste toner box.

  4. Push the center level (blue) to the right.

  5. Rotate the belt unit lock lever knobs (blue) to the left and push the lock levers towards yourself.

  6. Hold the handle and pull out the belt unit, hold the left-right label part (blue) and remove the belt unit. 

    Note: Removing the belt unit will expose all image drums to light. For preventing the optical deterioration of image drums, do not leave them as it is for more than 5 minutes after removing the belt unit. When leaving for more than 5 minutes, close the front cover, or remove all image drums and store them in a safe place where they are not directly exposed to sunlight or fluorescent light.

  7. Take out the new belt unit. 

    Note: Never place the removed belt unit in a vertical direction. Ensure that waste toner does not spill when removing the belt unit.

  8. Unpack the new belt unit from its packaging.

  9. Align the new belt unit and arrow label (red) of the printer, set it in the printer, and firmly press it inside.

  10. Raise the belt unit left/right lock lever, rotate the lock lever knob (blue) to the right and lock it.

  11. Return the center lever (blue) to the left.

  12. Set the waste toner box on the printer.

  13. Close the front cover.

Replacing the Transfer Roller Unit

  1. Lift opener (1) of the exit unit and pull out the exit unit.

  2. Pull up both tips of the transfer roller unit’s lock lever (blue).

  3. Hold the transfer roller unit’s label part (blue) and remove it.

  4. Remove transfer roller unit.

  5. Set the new transfer roller unit into the exit unit.

    Note: Do not touch the sponge of the transfer roller unit.

  6. Push both sides of the lock lever (blue) down.

  7. Put the exit unit back into the printer.

    Note: Please support recycling of the used belt unit and transfer roller unit. When disposing of the used belt unit and transfer roller unit in unavoidable circumstances, put them in a plastic bag, and ensure to dispose according to the instructions provided by your local municipality.

“Fuser Unit Near Life.” is displayed.

Lifespan of the fuser unit has been reached. Press the [HELP] button, and solve according to the guidance shown on the Help screen. This happens at about 10,000 pages.

  1. Prepare a new fuser unit.

  2. Lift opener (1) of the exit unit and pull out the exit unit.

  3. Pull up the fuser’s lock lever (blue).

  4. Hold the fuser unit’s handle with both hands and remove it.
  5. Remove the new fuser unit from its packaging.

  6. Hold the new fuser unit’s handle with both hands and set it into the exit unit.

  7. Push down the fuser unit’s lock lever (blue).

  8. Put the exit unit back into the printer.

Please support recycling of the used fuser units. When disposing of the used fuser unit in unavoidable circumstances, put it in a plastic bag and dispose according to the instructions provided by your local municipality

Maintenance

How do I clean the window film of the image drum?

If toner adheres to the window film of the image drum, gently wipe it off with a dry soft tissue.

Media Information

Storing Paper

Store paper under the following conditions to maintain quality.

  • Inside a cabinet or other dry and dark place
  • On a flat surface
  • Temperature: 20°C
  • Humidity: 50% RH (relative humidity)

Do not store in the following locations:

  • Directly on the floor
  • In direct sunlight
  • Near the inside of an exterior wall
  • On an uneven surface
  • Where static electricity may be generated
  • In places that are excessively hot or where temperature rapidly changes
  • Near a copier, air conditioner, heater, or duct

Note:
Do not unwrap the paper until you are ready to use the paper.
Do not leave paper unwrapped for a long period. Doing so may result in paper handling and print quality issues.
Depending on media used, usage conditions and a storing conditions, a decrease in paper quality or curling of the paper may occur.

Supported Paper & Paper Capacity

For high-quality printing it is necessary to use paper that satisfies conditions regarding quality, thickness, paper finish, etc. If printing on paper not recommended, thoroughly test the print quality and paper traveling performance, etc., and check that there are no impediments before use.

If using a (paper) medium that is curled or wrinkled before printing, print quality and paper traveling performance cannot be assured.

Paper CapacityTray 1-5Up to 530 sheets
MP TrayUp to 300 sheets
Supported Paper SizeTray 1-5• A3
• A4
• A5
• A6
• B4
• B5
• B6
• Letter
• Legal 13”
• Legal 13.5”
• Legal 14”
• Executive
MP Tray• A3
• A4
• A5
• A6
• B4
• B5
• B6
• Tabloid
• Letter
• Legal 13”
• Legal 13.5”
• Legal 14”
• Executive
• Statement
• Tabloid Extra
• Statement
• 13″ x 19″
• Custom Size
Paper WeightTray 1-5• Ultra Light (up to 63 g/m²)
• Light (64 to 68 g/m²)
• Medium Light (68 to 83 g/m²)
• Medium (83 to 105 g/m²)
• Medium Heavy (105 to 120 g/m²)
• Heavy (120 to 128 g/m²)
• Ultra Heavy1 (129 to 188 g/m²)
• Ultra Heavy2 (189 to 216 g/m²)
• Ultra Heavy3 (216 to 256 g/m²)
• Ultra Heavy4 (256 to 320 g/m²)
MP Tray • Ultra Light (up to 63 g/m²)
• Light (64 to 68 g/m²)
• Medium Light (68 to 83 g/m²)
• Medium (83 to 105 g/m²)
• Medium Heavy (105 to 120 g/m²)
• Heavy (120 to 128 g/m²)
• Ultra Heavy1 (129 to 188 g/m²)
• Ultra Heavy2 (189 to 216 g/m²)
• Ultra Heavy3 (216 to 256 g/m²)
• Ultra Heavy4 (256 to 320 g/m²)
Ultra Heavy5 (320 to 360 g/m²)

OS Support

Crio Printer Drivers and Software Compatibility with Mac OS X.15 Catalina

Use PS driver for Mac OS X.14 or Earlier Version and need Printer Driver Updater (PS) for macOS 10.15

macOS 11 Big Sur compatibility information

MacOS is supported by the printer, but need Printer Driver Updater (PS) for macOS 10.15 or later. RIP software is not compatible with Mac.

 

Crio Printer Drivers and Software Compatibility with Mac OS X.14 Mojave

Crio is compatible with Mojave. When you use macOS Mojave 10.14, if the image is printed like mosaic, please use PS driver updater. RIP software is not compatible with Mac.

Windows Operating Systems Supported by Crio Drivers

Windows 10 and newer.

Panel Messages

“Image Drum Sensor Error” (Error: 5400, 5401, 5402, 5403, 5404, 5405) is displayed.

Sensor error has occurred in the image drum shown. Sensor may be unclean or stopper is installed. Ensure you properly installed your image drum following these steps.  If properly installed, the sensor may be dirty. If that’s the case, remove the affected image drum and use soft tissue to wipe away residue then re-insert into printer.

Press the [HELP] button, and solve according to the guidance shown on the Help screen.

“Check Image Drum [COLOR]” (Error: 3400, 3401, 3402, 3403, 3404, 3405) appears.

Image drum shown in the message has not been set correctly. Press the [HELP] button, and solve according to the guidance shown on the Help screen.

See Image Drum Life/Install New Image Drum for the proper image drum installation process.

 

“Check Belt Unit” is displayed. (Error: 330)

The belt unit is not set correctly. Press the [HELP] button, and solve according to the guidance shown on the Help screen.

See Belt Unit Near Life or Change Belt Unit/Install New Belt Unit for proper belt unit installation.

“Not Enough Memory.” is displayed.

Inadequate memory of the printer due to large printing data. Cannot print. Printing data has exceeded the memory capacity of the printer.

In the [Advanced] tab of the printer driver, select the Quality of printer driver, select [Normal], and print once again.

“Non Genuine Image Drum.” appears. (Error: 6840, 6841, 6842, 6843, 6844, 6845)

The image drum is not intended for use with this printer model. Use an image drum intended for use in this printer model.

“Image Drum Not Installed. (Error: 6940, 6941, 6942, 6943, 6944, 6945)” appears.

The image drum shown in the message has not been installed. Press the [HELP] button, and solve according to the guidance shown on the Help screen.

See Image Drum Life/Install New Image Drum for proper image drum installation.

“Change Paper in MPTray [MEDIA_SIZE] [MEDIA_TYPE]” (Error: 660, 460) is displayed.

The type of paper in the MP tray is different from the print driver specifications. Set the paper size or type to correctly match your media.

“Check Fuser Unit” (Error: 320, 348) is displayed.

The fuser unit is not installed correctly. Install the fuser unit correctly.

For proper installation directions, see Change Fuser Unit or Fuser Unit Near Life.

Paper Jam & Paper Handling

The paper twists around the rollers in the belt unit.

Use heavier paper or load the paper in the different direction.

If the paper winds around the decal roller, remove the decal unit by turning the thumbscrews at both ends of the decal unit to the left, and remove the paper.

Note: If the paper is set in vertical orientation, set the paper in the horizontal orientation.

A paper jam has occured.

Crio Paper Jam Handling

When a paper is jammed inside the printer, or when paper is remaining inside the printer even after removing it, a message notifying paper jam will appear on the liquid crystal panel of the operation panel, and the <ATTENTION> lamp will blink. When “Please see HELP for details” is shown in the message, pressing the [HELP] button in the operation panel will show the troubleshooting procedure, and you can easily solve the process according to the guidance.

 

CategoryPanel MessageLocation of Paper JamError Code
Paper Jam (When a paper is jammed inside the printer)Open Right Side Cover
Paper Jam
Please see HELP for details
Paper jam in the vicinity of Right Side Cover380, 390
Open [TRAY]* Side Cover
Paper Jam
Please see HELP for details
Paper jam in the vicinity of tray side cover391, 392, 393, 394,
395
Open Left Side Cover
Paper Jam
Please see HELP for details
Paper jam in the vicinity of Left Side Cover384
Check Exit Unit
Paper Jam
Please see HELP for details
Paper jam in the exit unit381
Check Exit Unit
Paper Jam
Please see HELP for details
Paper jam in the vicinity of the fuser unit382, 383, 389
Message does not disappear
(When the message does not
disappear even after removing the
jammed paper)
Open [TRAY]* Side Cover
Paper Remain
Please see HELP for details
Paper jam in the vicinity of tray Side Cover631, 632, 633, 634, 635
Open Right Side Cover
Paper Remain
Please see HELP for details
Paper jam in the vicinity of Right Side Cover637
Check Exit Unit
Paper Remain
Please see HELP for details
Paper jam in the exit unit638, 639
Check Face Down Stacker
Paper Remain
Please see HELP for details
Paper jam in the vicinity of Left Side Cover651

Frequent Paper Jams

Check the following when paper jam occurs very
frequently:

  • Is the feeding paper roller dirty?
  • Is the paper guide set correctly?
  • Is the paper set after flipping through it carefully?
  • Is the printer installed on a flat and stable surface?
  • Are you using the paper compatible with the printer?
  • Are there any fragments of paper remaining inside the printer?

 

Error code: 380, 390, 637- Removing Paper Jam in the Vicinity of Right Side Cover

  1. If paper is set in the MP tray, remove it and close the tray.
  2. Lift the opening (1) and open the right side cover. 
  3. Slowly remove the remaining paper. 
  4. Close the right side cover.
  5. Open the MP Tray.
  6. Pull the set level (2) on the right side of the paper supporter (1) towards yourself.
  7. Set the print side for the removed paper to face up.
  8. Match the paper guide with the paper.

 

Error code: 381, 638, 639- Removing Paper Jam in the Exit Unit

  1. Lift the opening (1) of the exit unit, and pull out the exit unit.

  2. Check inside of the printer, and slowly remove the remaining paper.
  3. If there is remaining paper in the fuser unit then pull up the fuser unit’s jam release level (blue).

  4. Ensure to slowly pull the remaining paper towards the printer body (opposite to the paper feeding direction).

  5. Push down the fuser unit’s jam release lever (blue).

  6. If there is no remaining paper in the fuser unit then pull up the fuser unit’s lock lever (blue).

  7. Hold the fuser unit handler with both hands, remove it and place onto a flat surface.

  8.  Raise the jam release lever of the fuser unit.

  9. Remove the remaining paper.

  10. If the paper winds around the decal roller, remove the decal unit by turning the thumbscrews at both ends of the decal unit to the left, and remove the paper.

    Note: Be careful not to drop the thumbscrews into the device when removing or replacing.

  11. Return the decal unit to its original position, and screw the two thumbscrews back in.

  12. Hold the fuser unit handle with both hands and set into the output unit.

  13. Push down the fuser unit’s lock lever (blue).

  14. If paper is set in the MP tray, remove it and close the tray.

  15. Lift the opener (1) and open the right side cover.

  16. Slowly remove the remaining paper.

  17. Close the right side cover.

  18. Open the MP tray.

  19. Pull the set lever (2) on the right side of the paper supporter (1) towards yourself.

  20. Match the paper guide with the paper.

  21. Set the print side for the removed paper to face up.

  22. Put the output unit back into the printer.

Error Codes: 382, 383, 389- Removing Paper Jam in the Vicinity of the Fuser Unit

  1. Lift the opener (1) of the exit unit and pull out the exit unit. 

    Note: When you cannot see the jammed paper, return the exit unit to the printer, and go to “removing paper from the 2-Sided Printing unit”

  2. If there is remaining paper in the fuser unit, pull up the fuser unit’s jam release lever (blue).

  3. Ensure to slowly pull the remaining paper towards the printer body (opposite to the paper feeding direction).

  4. Push down the fuser unit’s jam release lever (blue).

  5. If there is no remaining paper in the fuser unit then pull up the fuser unit’s lock level (blue).

  6. Hold the fuser unit handle with both hands, remove it, and place on a flat surface.

  7. If a paper jam occurred in the fuser unit, raise the jam release lever (blue), and slowly pull the paper out in the opposite direction from the paper operation direction.

  8. If the paper winds around the decal roller, remove the decal unit by turning the thumbscrews at both ends of the decal unit to the left, and remove the paper. 

    Note:  Be careful not to drop the thumbscrews into the device when removing or replacing.

  9. Return the decal unit to its original position, and screw the thumbscrews back in.

  10. Hold the fuser unit handle with both hands and replace into exit unit.

  11. Push down the fuser unit’s lock lever (blue).

  12. Put the exit unit back into the printer.

Error Codes: 382, 383, 389- Removing Paper  From the 2-Sided Printing Unit

  1. Pull out the 2-sided printing unit , lift it up a little with both hands and remove it.

  2. Remove the remaining paper.

  3. Put the 2-sided printing unit back into the printer.

Error Codes: 391, 392, 393, 394, 395, 631, 632, 633, 634, 635- Removing Paper from the Vicinity of Tray Side Cover

  1. Open the tray side cover where the error is displayed.

  2. Remove the remaining paper.

  3. Close the Tray 1 side cover.

Error Codes: 370, 371, 373, 640, 641, 642- Removing Paper from the 2-Sided Printing Unit

  1. Pull out the 2-sided printing unit, lift it up a little with both hands, and remove it.

    Note: When you cannot see the jammed paper in the 2-sided printing unit inside the printer, put the 2-sided printing unit back into the printer and go to step 4.

  2. Remove the remaining paper.

  3. Put the 2-sided printing  unit back into the printer.

  4. Lift opener (1) of the exit unit and pull out the exit unit.

  5. Check inside of the printer and slowly remove the remaining paper.

  6. If the paper tip is not visible, pull up the fuser unit’s lock lever (blue).

  7. Hold the fuser unit handle with both hands, remove it, and place it on a flat surface.

  8. If the paper winds around the decal roller, remove the decal unit by turning the thumbscrews at both ends of the decal unit to the left, and remove the paper.

    Note: Be careful not to drop the thumbscrews into the device when removing and replacing.

  9. Return the decal unit to its original position and replace the thumbscrews.

  10. Hold the knob, pull up the transfer roller unit, lift the paper guide, and remove the remaining paper.

  11. Hold the knob, push down the transfer roller unit.

  12. Hold the fuser unit handle with both hands, and set into the exit unit.

  13. Push down the fuser unit’s lock lever (blue).

  14. Put the exit back into the printer.

Error Codes: 384, 651-Removing Paper from the Vicinity of Left Side Cover

  1. Open the left side cover.

  2. Slowly remove the remaining paper.
  3. Close the left side cover.

 

Print Functions

The private print job can not be found on the operation panel.

If you can not find the desired private job on the device operation panel when printing a private job that entered the password on Windows, please confirm the following and then send the private job again.

Windows PCL6 driver case

  1. Right-click the printer icon on the device and printer, open [Printer Properties], check the [Private Job Print Password Verification] check on the [Device Options] tab is ON, turn on the check and click [OK] Click.

  2. In this state, select [Private printing] on the [Preferences] – [Job Options] tab, set [Password] of [Job Type Option], and perform private printing again.

Windows PS driver case

  1. Right-click the printer icon on the device and printer, open [Printer Properties], and if [Private Job Print Password Verification] under [Installable Options] on the [Device Settings] tab is [No] Change to “Yes” and click [OK].

  2. In this state, select [Private Printing] on the [Preferences] – [Job Options] tab, set [Password] of [Print Format Options], and perform private printing again.

There is a low-density area in the dark printing.

If the [Media Weight] is set with the [Light] or [Medium Light], it might be to such a printing result.

Try to change the [Media Weight] to [Medium].

I cannot print from the MP tray.

This can have many causes, the loaded paper may not match what is specified in the printer driver, the MP Tray is set to feed paper manually in the printer driver, or there’s no paper in the tray.

If none of these are your issue, Open the MP tray, and confirm that the paper detection sensor lever located on the right side of the paper feed roller is lowered. If this lever is not lowered, contact support.

When I print, the paper size or orientation is wrong, or the device does not feed from the tray as expected.

When the device prints on the wrong paper, confirm the following items.

Paper size dial settings

  • Confirm the display of the paper size dial (1) of the paper tray cassette.
  • If the setting is different from the size of the loaded paper, the paper size of the tray is falsely recognized and the device will not feed paper from the expected tray.
  • Set the paper size dial according to the size of the loaded paper.

MP Tray usage settings

  • Confirm the setting of [MP Tray Usage] in the device menu.
  • Change the setting according to your usage.
  • Press [Setting] > [Paper Setup] > [MP tray] > [MP Tray Usage] on the touch panel. Refer to the following information for the setting.

Tray sequence settings

  • Confirm the setting of [Tray Sequence] in the device menu.
  • Change the setting according to your usage. Press [Setting] > [Paper Setup] > [Tray Sequence]  on the touch panel. Refer to the following information for the setting.

Printer driver settings

Confirm the setting details of the printer driver.

  • Is the setting of [Paper Source] correct?

  • Is the setting of [Paper Size] correct?

  • Is the ON/OFF setting of [Resize document to fit printer page] correct?

  • Are the paper size settings correct after resizing?

  • Is the ON/OFF setting of [Paper Check] correct?

When it is off (unchecked), no error occurs if the setting of [Paper Size] in the printer driver and that on the device does not match.

(For the PCL/XLS driver)

In the [Basic Settings] tab > [Paper Feed Options] > [Multi-purpose Settings] > [Long Edge Feed], is the ON/OFF setting correct?

Set it to ON/OFF according to the direction of the paper loaded on the MP tray of the device.

  • Direction of the paper loaded in the device

    Check to see if the direction (portrait/landscape) of the paper loaded in the device is correct.

  • Print settings of the application software

    The print settings of the application software may take precedence over those of the printer driver depending on the application software.

    Confirm the print settings of the application software.

Printer Setup & Updates

Unable to log in even after entering the admin password.

When you have failed to log in with the value of “Administrator Login” (“aaaaaa”, “999999” or “123456”) described in the User’s Manual, it may be attributable to the following reasons.

Note: The admin password described in the User’s Manual may vary with the specific model.

The factory default specifications of “Admin Password” have been changed

This is applicable to the product that comes with the instruction sheet “Changing the factory default admin password”.

Please try with the following value other than the one described in the User’s Manual (“aaaaaa”, “999999” or “123456”).

  • a 10-digit value of the product serial number by converting upper-case letters to lower-case ones

  • Find your serial number

“Admin Password” has been changed

  • The user can change the “Admin Password” of this product.
  • The “Admin Password” may have been changed.
  • Please contact the administrator of the product.
  • When you forget the changed password, maintenance is required.
  • Contact us by clicking “Contact Us” at the bottom of the screen.

“Reset Settings” or “Erase Privacy Data” has been executed

  • If “Reset Settings” or “Erase Privacy Data” is executed, “Admin Password” will be reset to the value described in the User’s Manual. (“aaaaaa”. “999999”, “123456”)
  • The admin password described in the User’s Manual may vary with the specific model.
  • Please try with the admin password described in the User’s Manual.

“Admin Password” has been changed

  • The user can change the “Admin Password” of this product.
  • The “Admin Password” may have been changed.
  • Please contact the administrator of the product.
  • When you forget the changed password, maintenance is required.
What is the setup item for [MP Tray Usage]?

[MP Tray Usage] is a menu to set the usage method of the MP tray of the device.

Press [Home/Help] on the device’s Operator panel, and select a setting by following the procedure below from the touch panel.

The default is [Do Not Use].

[Setting] > [Paper Setup] > [MP Tray] > [MP Tray Usage]

Normal Tray

Handle the MP tray in the same manner as Tray 1/2/3/4.

It is the target tray for “printing with a tray automatically selected for the specified paper” or “printing with the paper tray switched automatically when it is out of paper”.

When Mismatching

When the paper specified in print data does not match the paper in the tray, a request for paper is made to the MP tray.

Do Not Use

It is not the target tray for “printing with a tray automatically selected for the specified paper” or “printing with the paper tray switched automatically when it is out of paper”.

However, if [Paper Feed] is set to [MP Tray], the action is the same as [Normal Tray].

What is the setup item for [Auto Tray Switch]?

Sets whether to switch automatically to another tray when the paper in the current printing tray runs out. Navigate to [Tray Configuration] menu then select [Auto Tray Switch] and turn on or off, as desired.

What is the setup item for [Auto Tray Switch]?

Sets whether to switch automatically to another tray when the paper in the current printing tray runs out. Navigate to [Tray Configuration] menu then select [Auto Tray Switch] and turn on or off, as desired.

What is the setup item for [Tray Sequence]?

Specifies the selection order of the tray when using auto tray selection or auto tray switching. Navigate to [Tray Configuration] menu then select [Tray Sequence] and select down, up, or paper feed, as desired.

Software & Drivers

How do I add a device to Crio LPR Utility?

This is the procedure to start the Crio LPR Utility and add a printer. The operations in the procedure are for when adding a Crio with the PCL printer driver in Windows 7. Use this as reference with other OSes and printer models.

Preparations:
Print the menu map for the printer to confirm the IP address and MAC address.

How to add a printer:

    1. Start Crio LPR Utility.   Note: If the Crio LPR Utility is already running, close it and start it again.

      (1) Select [Start] – [All Programs] – [Crio] – [Crio LPR Utility] folder.

      (2) In the [Crio LPR Utility] folder, right-click [Crio LPR Utility].

      (3) Select [Run as administrator] from the menu displayed to start.
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  1. When the Crio LPR Utility appears, select [Remote Print] – [Add Printer…] from the menu bar.
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    The [Add Printer] appears. From the [Printer Name:] pull-down menu, select the PCL printer driver for the device you want to add.0004-3

  2. When your printer appears in the [Printer Name:] field, enter in the [IP Address:] field the device’s IP address that you confirmed in Preparations, and then click the [OK] button.The figure below shows an example of when [192.168.1.15] is entered.


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    An error will result if the IP address is wrong or the device’s power is not on. Note that if the IP address is wrong, you will not be able to print even if the printer could be added.

    ・Selecting [No] will return you to the IP address entry screen.
    ・Selecting [Yes] will add the printer with the IP address that was entered.
  3. Click the [OK] button to close.The printer is now added to the Crio LPR Utility.

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Supplement
The following is the procedure for discovering by printer name instead of IP address in step 3.

  1. When your printer appears in [Printer Name:], click the [Discover…] button.

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    Printers in the discovery range appear on the [Discovery] screen. Select the your printer where [IP Address:] and [MAC Address] displayed are the same as the IP address and MAC address of the device to add (confirmed in Preparations), and then click the [OK] button.

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    When you are returned to the [Add Printer…] screen, reconfirm that the IP address is correct, and then click the [OK] button to add the printer.

  2. Click the [OK] button to close. The printer is now added to the Crio LPR Utility.

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For your reference:
You can set in the Crio LPR Utility to maintain the connection with the original printer even if the IP address is changed.

Crio LPR Utility installation procedures.

Follow the procedures below to install the OKI LPR Utility downloaded from the OKI Data website.  The explanation below is for Windows 7.

 

Note: You need an administrator privileges for the computer to set up.

 

Follow the procedures below to install the Crio LPR Utility downloaded from the OKI Data website. The explanation below is for Windows 7.

Note:
You need an administrator privileges for the computer to set up.
1. Double-click the file downloaded. The file will be decompressed automatically, and the installer starts.

2. If the CrioLPR Utility is already installed, a screen prompting you to exit appears. Click [Yes].

3. The setup program starts. Click [Next].

4. Read the Software License Agreement carefully, check [I accept the terms of the license agreement], and then click [Next].

5. Confirm the destination folder and spool folder, and then click [Next].

6. Make sure [Register in Startup.] is checked. If necessary, check [Launch as minimized.], and then click [Next].

“Launch as minimized.”
Set this to run the OKI LPR Utility from the system tray. The OKI LPR Utility appears only in the system tray, not on the screen.

7. Confirm the program folder name, and then click [Next]. Installation starts.

8. Make sure [Yes, I want to launch the OKI LPR Utility now.] is checked, and then click [Finish].

9. The [OKI LPR Utility] starts. Select [Setup…] from the [Option] menu.

10. Check [Auto Reconnect], and then click [OK].

After installing, add the device to the OKI LPR Utility before using. See the following FAQ regarding how to add a device.
>>How do I add a device to the OKI LPR Utility?

Also, you can set in the OKI LPR Utility to maintain the connection with the original printer even if the IP address is changed.
>>Using the OKI LPR Utility

11.This completes installation.

How do I end the Crio LPR Utility?

You can close the Crio LPR Utility from the system tray. Following shows the procedures with Windows 7.

  1. Click on the triangle (^) mark in the system tray. From the display, select the Crio LPR Utility icon (enclosed in red), and then right-click.


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  2. The menu appears. Select [Exit].


  3. The icon disappears when you exit.

Using the Crio LPR Utility.

With the Crio LPR Utility, you can set to maintain the connection with the original printer even if its IP address is changed.

If the printer is set to acquire its IP address automatically, the computer will no longer connect to it if the IP address changes when the power is turned on. Configuring this setting in such cases allows the automatically changed IP address to be discovered and set again.

When you are unable to print after turning on the power or after a power outage, the IP address may have been changed as noted above.

The following shows how to configure the setting for automatic rediscovery of a changed IP address.

Start the Crio LPR Utility.
Select [Setup…] from the [Option] menu, and check [Auto Reconnect].

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Notes:

You need administrator privileges to make changes in the [Option.]

If the [Option] menu cannot be opened in Windows 8/Windows Server 2012/Windows 7/Windows Vista/Windows Server 2008/Windows Server 2008 R2, exit the Crio LPR Utility, and run it with administrator rights.After that, click [Start] – [All Programs] – [Crio], then right-click [OKI LPR Utility] (with Windows 8/Windows Server 2012, click [Start] then right-click [Crio LPR Utility]), select [Run as administrator], and then restart.

How do I remove a printer driver for Windows?

Follow the procedures below to remove a Window printer driver.

Notes:  

         Before completing these procedures, you will need to log in as administrator.

         Remove the printer driver after restarting the computer to insure there are no print jobs in the print queue.

  1. Click [Start], and then select [Devices and Printers].
  2. Right-click your printer’s icon, and then select [Remove device].  To remove a specific printer driver from multiple
    printer drivers, select the printer driver you wish to remove from [Delete print queue].
  3. When the confirmation message appears, click [Yes].

Note:  If a message indicating that the device is in use appears, restart the computer and perform steps 1 and 2 again.

  1. Select an icon from [Printers and Faxes], and then click [Print server properties] from the top bar.
  2. Select the [Drivers] tab.
  3. [Change Driver Settings] is displayed, click that.
  4. Select the printer driver to remove, and then click [Remove].
  5. A message appears asking if you want to remove just the printer driver or remove the printer driver and package from the system, select [Remove driver and driver package.] and click [OK].
  6. When the confirmation message appears, click [Yes].
  7. When the [Remove driver and driver package] dialog appears, click [Delete] then [OK].

Note:   If removal is rejected, restart the computer and perform steps 4 to 10 again.

  1. Click [Close] in the [Print Server Properties] dialog.
  2. Restart the computer.

Specifications

I want to see the serial number or admin password.
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